DAVID GRAY Careers

Operations Manager – Residential

We are hiring an Operations Manager!

Competitive salary and lucrative BONUS potential!

We have been in the industry for 40 years! From one man and a truck to becoming one of the largest family-owned residential service companies in Northeastern Florida. Our main priority has always been to keep our customers' homes comfortable and safe!

The Operations Manager position has a salary of $110,000 - $120,000 plus bonus. The role is essential to the overall success of the company and oversees all revenue generating people and processes. The bonus potential is directly tied to your leadership in the essential elements of the business.

What can we do for you?

• Fantastic work life balance
• Relocation Assistance
• Supportive owner
• Fun work environment
• Company vehicle or car allowance
• Provide stability - we are the biggest family-owned service company in Northeastern Florida and have been in business since 1983.
• Performance based incentives including Bonuses
• Morale Boosting Events (Food Truck Fridays, Cornhole Tournaments, Top Golf etc.)

Benefits of working for us:

• Medical, Dental and Life Insurance: we have different levels to meet your needs
• Short and Long-term disability insurance
• 401k & Retirement IRA incentive plan
• Paid Time Off + Holiday Pay

As the Operations Manager, you will be responsible for full Gross Profit responsibility, overall success & management of your revenue generating departments. This position will oversee 100+ employees, including the Plumbing, HVAC, and Electrical departments. In this role you will strategize with your direct reports to achieve Gross Profit goals and objectives. You must have a solid business acumen and a strong entrepreneurial spirit to succeed in this role. You will report to the owner and will need to have budgeting strategies for Plumbing, HVAC, or Electrical. Trade experience is required. Knowledge of Service Titan and Nexstar Service Systems are strongly preferred.

Responsibilities of our next Operations Manager:

• Manage and develop field operations staff, including setting work priorities, conducting staff meetings, coaching, mentoring, and training staff.
• Develops and implements operational plans to achieve profit and growth goals and manages expenditures to meet operational goals.
• Develops forecasts for sales growth, market mix, and profitability with plans to meet such projections.
• Oversees daily operations to ensure that proper procedures and guidelines are in place, and revenue targets are achieved.
• Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
• Must be able to pass a drug screen and criminal background check.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's.

Requirements for our Operations Manager:

• At least 5 years of Management/Supervisory experience preferred
• A valid driver’s license and a clean driving record required  
• Top-notch leadership skills that motivate others
• Strong customer care skills
• Organized and detail-oriented
• Understanding of financial statements
• Experience leading a team with KPI’s
• Business experience and strong business acumen required
• Incredible communication skills both written and oral.

This position is perfect for an individual who likes a challenge, a fast-paced environment, can manage multiple departments and wants to work with a leading company with a great reputation and a compassionate owner.  If you have experience leading a team to goals and love a rewarding bonus system based on performance this is a job for you. 

HVAC Service Technician – Residential

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Jacksonville. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

The Big Task

You will diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions by providing an extraordinary customer experience.

Key Sub Tasks

• Maintain communication with dispatch, your manager, parts and installation teams.
• Keep your company truck clean, inside and out.
• Keep your truck inventory up to date.
• Properly complete paperwork.
• Join the on-call rotation.
• Maintain a clean and professional appearance.
• Have and maintain a clean driving record.
• Participate in training allowing you to grow and develop as a professional.
• Have or be willing to get the proper certifications. We can help you with this.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience.

What We Offer

• Our top performers are among the highest-paid technicians in Jacksonville. You’ll have unlimited earning potential.
• Company supplied, take it home at night, new and safe, super-cool company truck.
• Medical Insurance -- health, dental, vision, life insurance, short-term and long-term disability.
• New technology, including Android Phones, iPad & access to integrated software.
• State-of-the-art tools, parts and supplies.
• 401k Plan with a company match.
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at David Gray Electrical, Plumbing, and Heating and Air.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where they will be appreciated by their team and their customers, and where their work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Your company name here by visiting Your davidgrayonline.com.

Equal Opportunity Employer

HVAC Comfort Advisor- Residential

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Jacksonville. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

The Big Task

You will listen to the needs of our customers, working with them to determine the best new equipment to meet their needs and do whatever is necessary to achieve department sales and capacity goals.

Key Sub Tasks

• Establish customer rapport to sell the right products and services.
• Develop key client relationships, negotiating and closing deals.
• Create sales proposals that are accurate and complete, that can be easily transferred to the installation team.
• Create confidant buyers by providing complete and accurate information about our products and pricing.
• Get potential customers excited about David Gray Plumbing, Electrical, Heating and Air and encourage them to spread the word.
• Become an expert of your market area, know the customer needs.
• Help set aggressive sales plans, propose expansions.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer

• Our top performers are among the highest paid in Jacksonville. You’ll have unlimited earning potential.
• Medical Insurance -- health, dental, vision, life insurance, short-term and long-term disability
• New technology, including iPhone, iPad & access to integrated software
• Continued Training
• 401k Plan with a company match
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at David Gray Plumbing, Electrical, Heating and Air

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about David Plumbing, Electrical, Heating and Air by visiting davidgrayonline.com.

Equal Opportunity Employer

Apprentice - Residential

The Role

We’re looking for exceptional apprentices who can deliver world-class customer service.

As a Plumbing, Electrical, or HVAC apprentice you will work as part of a dynamic and passionate team to demonstrate technical competency and exceed customer expectations by accomplishing the highest quality service, every time.

By working closely with the lead technician and service manager, you will complete jobs on time and under budget, helping achieve the company’s financial goals.

The position will be based in our office, with opportunities to travel to the market you are working in.

Responsibilities

• Assist lead technician; be efficient and accurate.
• Know how to establish customer rapport to ensure highest levels of satisfaction.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Assist in properly staging jobs; adhering to quality checklist.
• Support lead technician in maintaining a clean, organized job site and well-inventoried truck.
• Participate actively in all formal exercises and on-the-job training to master your trade.
• Assist in completing accurate and timely paperwork.

Requirements

• Knowledge of applicable installation and venting codes.
• Clean, safe driving record.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Passionate about ABC Company and loves the brand.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desires to be a better technician tomorrow than you are today.
• Outgoing personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, self-starter who’s flexible and has a great attitude on life.

Equal Opportunity Employer